Description
Zoho CRM
Zoho CRM is a cloud-based CRM solution from Zoho Corporation that’s popular among small and medium-sized businesses (SMBs), though it also offers enterprise-level features. It’s known for being affordable, customizable, and user-friendly compared to big players like Salesforce.
🔑 Key Features of Zoho CRM
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Lead & Contact Management – Capture, nurture, and convert leads into deals.
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Sales Automation – Automates repetitive tasks like lead assignment, follow-ups, and workflows.
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Omnichannel Communication – Connect via email, phone, live chat, social media, and SMS.
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Analytics & Forecasting – Real-time dashboards, reports, and AI-powered predictions (Zia AI).
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Customization – Modules, workflows, and layouts tailored to your business.
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Mobile CRM – Access sales data on the go with Android/iOS apps.
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Marketplace & Integrations – Works with G Suite, Microsoft 365, Slack, Shopify, Mailchimp, and more.
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Zia AI Assistant – Predicts sales outcomes, suggests best times to contact customers, and analyzes sentiment.


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